| | 19 | == Dial in Features == |
| | 20 | Features will be configured in dial plans which will be based on customer choices |
| | 21 | |
| | 22 | * calls (either voip or pstn) configured in asterisk to go to a line or a dial group (multple simultaneous rings) |
| | 23 | * PABX features (depending on customer purchase selections) may be available. With PBX option gives options to dial one line etc without PABX, all lines will ring. |
| | 24 | * voicemail mode may be turned on or off |
| | 25 | * set message |
| | 26 | * define email storage destinatino |
| | 27 | * night mode (all calls to voicemail) |
| | 28 | * pickup groups (multiple handsets in one group) |
| | 29 | * optionally one phone only rings |
| | 30 | * members of the group can pickup calls |
| | 31 | * permanent redirection feature - always redirect calls to external number |
| | 32 | * call routing if call is to 1300/1800/normal number |
| | 33 | * no support for 1900 numbers |
| | 34 | * LATER IVR (interactive voice routing) |
| | 35 | |
| | 36 | == Dial out features == |
| | 37 | * use first free line |
| | 38 | * caller id on/off setting (pstn) |
| | 39 | * voip similar |
| | 40 | * enter code to override setting |
| | 41 | * use multiple registrations for line-based billing |
| | 42 | * LATER use account-code prefix on dialed number for billing |
| | 43 | * localisation of dialing (automatic add prefix to provide 8-digit dialing) |
| | 44 | * monitor internet interface and route to PSTN if necessary (user should be notified) |
| | 45 | * if no lines available play notification |
| | 46 | * international call barring |
| | 47 | * rated service barring (1300/1900 bars) |
| | 48 | * manual selection of PSTN |
| | 49 | * direct dial to extension |
| | 50 | |
| | 51 | == Call handling features == |
| | 52 | * LATER call recording |
| | 53 | * conferencing |
| | 54 | * dial extension or external line, press code to join conference |
| | 55 | * one active conference per device |
| | 56 | * LATER multiple conferences per device |
| | 57 | * call hold and resume |
| | 58 | * LATER call parking |
| | 59 | * onhold music preconfigured |
| | 60 | * LATER upload/customise onhold music |
| | 61 | |
| | 62 | == Other items for consideration == |
| | 63 | * SER forks - choose a platform |
| | 64 | * OpenSER |
| | 65 | * Camino |
| | 66 | * OpenSIPS |
| | 67 | * etc |
| | 68 | * Routing |
| | 69 | * Selection of database |
| | 70 | * Cleanup billing and configuration API |
| | 71 | * Reseller concept is still desirable for the future even if not required initially |
| | 72 | * Capped plans are desirable but not currently supported |
| | 73 | |
| | 74 | == Provisioning process == |
| | 75 | * customer selects product |
| | 76 | * order is configured and placed with company |
| | 77 | * work ticket is raised |
| | 78 | * provisioning occurs via commandline initially, eg provision-unit N (where N is the work id) |
| | 79 | * collect order data |
| | 80 | * generate configuration kit |
| | 81 | * flash new unit in test configuration |
| | 82 | * load test scripts |
| | 83 | * perfom tests (utilise asterisk api for automate the process, using bench units and customer unit) |
| | 84 | * receiving calls |
| | 85 | * making calls |
| | 86 | * heat unit via long ring time process |
| | 87 | * retest |
| | 88 | * reprovision for shipping |
| | 89 | * generate provisioning report |
| | 90 | * LATER GUI/web system to provision units |
| | 91 | * configure the voip (billing system) platform by creating customer account etc |
